Sustainability in the age of austerity (part I)

March 14th, 2011 Suzie Posted in Corporate social responsibility, Food and Drink, Green, Sustainability, recession No Comments »

Sustainability is never far from the news headlines. Devastating floods last year in Pakistan and this year in Brisbane and Brazil, plus the unprecedented snow disruption across the UK reminds us all of the importance of the changing environment on our lives. Trends in Sustainability, a study by the University of Leeds reports that global media coverage of environmental issues overtook socio-economic issues in the late 2000′s, peaking during the UN Climate Change Conference in Copenhagen during December 2009.

In this post, Jess Wright, a new freelance researcher working with Juicy explores this timely topic in detail….

The issue of sustainability is a broad one; meeting the needs of the present without compromising those of future generations should force us all to reappraise the demands that we place on the environment, the economy and our society as a whole. But the economy is still suffering from the recession. Unemployment is rising, as are prices, and more households are likely to be adversely affected before things begin to get better.

So has the recession and this period of austerity pushed sustainability issues off of the consumer agenda?

ETHICAL PRODUCTS GAIN GROUND

There’s no shortage of evidence to suggest that ethical products and services – an important aspect of sustainable spending – continue to be an area of growth. The Ethical Consumerism Report from The Co-operative Bank shows that expenditure on such green goods and services increased by 18% between 2007 and 2009. Furthermore, the ethical market in the UK is estimated to be worth £43.2 billion, despite 2009’s 2% drop in overall household expenditure as a result of the economic downturn.

Ethical food flying high

Sales of ethical food and drink rose 27% between 2007 and 2009 to £6.5 billion, constituting 8% of all food and drink sales. But within this increase lie some tell tale signs as to the effect of the downturn in shifting the consumer mindset. Sales of Fairtrade and Freedom Food certified products have excelled, growing 64% and 300% respectively, but sales of organic food have decreased by 14%. Although still worth more in value terms – £1.704 billion compared to Fairtrade’s £749 million and Freedom Food’s £122 million, the decline could be indicative of the perception of organic as something of an expensive and somewhat elitist choice. Couple this with the increasing competition posed by the often cheaper but equally powerful messages attached to other types of ethical produce, the blow to organic sales is understandable.

Growth from personal products with ethics

Personal products, which include toiletries and clothing, were the fastest growing sector, increasing by 29% to reach £1.8 billion. Fueled by a shunning of fast fashion and the increasing acceptance of charity shop finds, the prevalence of highly fashionable yet ethical clothing companies such as People Tree, will have contributed much to this growth. A more stable performance was seen from green home products which grew 8% to reach £7.1 billion.

Services with a halo

Ethical finance was another area of growth. Perhaps revealing how disenchanted consumers are with traditional financial services providers, ethical financial products allow consumers to align their investments with their beliefs – be they human rights, social justice, the environment or animal welfare. The sector grew by an impressive 23% between 2007 and 2009 to reach £19.3 billion, according to The Co-op.

However when it comes to travel, it seems consumers’ beliefs may not prove to be so pressing as their need to get away from it all; a survey conducted by the Civil Aviation Authority revealed that only 7% of flyers are opting to pay the carbon offsetting for the emissions on their flights.

The sustainable consumer

Consumers opting for a ‘Lifestyle of Health and Sustainability’ have become sufficiently important in the US to get their own acronym – LOHAS. With their own dedicated website, Lohas.com, this audience is estimated to constitute 19% of the US population – a market worth £133 billion. Well educated, brand loyal and less price-sensitive than many consumers, LOHAS are highly influential; they don’t just make green purchases, they engage in environmental stewardship. This shift towards looking through a lens which is guided by the fair treatment of communities, people and animals is likely to be a view in which the rest of the world are likely to follow.

THE HEADWINDS

Whilst this evidence suggests that consumers are buying more green products and consuming more ethical food and drink, the advances of green products need to be put in the context of the wider marketplace. According to those figures from The Co-operative Bank, ethical spending in 2009 still accounts for a mere 6% of the UK’s total annual consumer spend of some £700 billion.

For many, the recession has shifted purchasing priorities in a dramatic way; the environment has been put on the backburner whilst more short-term, domestic issues come to the fore.

Price has become the dominant factor in purchasing decisions for UK consumers. Results from The Sustainability Tracking Study conducted by the Direct Marketing Association and fast.MAP express this succinctly:

“78% of respondents surveyed in July 2010 saw product price as more important than environmental issues, an increase from 36% in December 2009”.

A study conducted by Shoppercentric reveals that 55% of shoppers in the UK don’t feel that they can afford to act on their ethical principles.

This sentiment is echoed in the US too with 61% of consumers believing that green products are too expensive, according to the GfK Roper Consulting Green Gauge report.

These barriers to responsible consumption do differ across some regions though. According to Havas Media’s Brand Sustainable Futures report, the dynamic in the UK and US is true of other western economies whilst in fast growing markets, the purchasing barrier lies with unclear and inconspicuous labelling which fails to guide purchase and the larger problem of the poor and inconsistent availability of such products.

However the decision as to whether or not to buy green is taken in the context of other pressures too. There is a level of confusion which exists, scepticism even as to the authenticity of the claims made by brands to entice shoppers into buying ethically. TV programmes such as Hugh’s Chicken Run and The Big Fish Fight attempt to guide consumers when trying to purchase ethical and sustainable foods but they are still finding it difficult when faced with their usual, often cheaper default purchases.

This sense of hesitance and scepticism is also echoed in the US; according to GfK Roper Consulting’s Green Gauge report, 38% of US consumers don’t believe so-called green products are better for the environment.

Shifting Responsibility

Sustainability and environmental stewardship remain demonstrably high on the consumer agenda; 70% of those surveyed by Ipsos MORI in a UK nationwide poll in June 2010 feel that it is their responsibility to help to do something about climate change.

But given the complexities involved in making an ethical decision alone, it seems likely that consumers will increasingly expect brands and corporations to do so on their behalf. Continued take up of sustainable behaviour on behalf of consumers is more likely to come about through product design, and service and behaviour change initiatives. As a result, brands should be making it increasingly easier and evermore enticing to live more sustainably, so much so that it becomes the obvious choice.

This onus of responsibility placed on companies will aid to further shift their corporate social responsibility (CSR) guidelines from mere policies – hidden away in the depths of company information – to those that are truly embedded into the heart of the business and evident at all levels. Nike Better World not only documents the brand’s policies but does so in a consumer-friendly way. This is the kind of information you might find tucked away into any other company’s annual report but Nike document it in a format that consumers actually want to read.

THE FUTURE

Green and sustainability are ‘uber’ macro trends that are definitely set to continue. Adoption of green products and services is dependent on a continued shift in behaviour – by both manufacturers and consumers. And, as the evidence suggests, this change could be a slow one and one with many nuances.

Eric Ryan, co-founder and CEO of environmentally friendly home cleaning products company, Method recently compared the take up of green products to the “Gartner Hype Cycle” of technology adoption in an article in AdAge.

The Hype Cycle characterises the ups and downs experienced as a much-anticipated new technology hits a market. Ryan describes how we have moved past the initial frenzy of media publicity and high expectations following and into a “trough of disillusionment”. This period of scepticism, which many of us now find ourselves in, comes about as products fail to meet our expectations. Essentially we are witnessing the wheat being cut from the chaff, as a number of less-than-legitimate ethical propositions and products fail to deliver and fall by the way side.

All in all, though the future looks bright. In part II, we will highlighting how brands are experimenting with their sustainable offerings and finding ways to practically apply them into more of a mass, not simply niche, market.

Look out for part II coming soon revealing more about sustainable trends in an age of austerity…

You can read more about Jess on the ‘about us’ page.

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Megatrends that matter

June 4th, 2010 Suzie Posted in Business, Digital media, Ideas, Innovation, Research, Technology, e-Commerce, trends No Comments »

If you’re in the business of marketing in any shape or form, I’m sure you know just how important it is to understand and harness the megatrends impacting your business.

The infamous BCG (Boston Consulting Group) has been studying the megatrends shaping our worlds for a number of years. It defines this simply as those elements that “hold the power to reshape the landscape of economic opportunity and risk.” And there are many that continue to exert tremendous impact…

According to BCG, 62 of the 78 megatrends it monitors continued to grow during the recession in terms of influence on markets worldwide. Many bearing heavily influence on the performance of multi-million dollar industries.

Trends that have strengthened:

  • Technology: Growing online usage; transition to mobile
  • Health and wellness: driving organics; nutraceuticals
  • Demographic shifts: ageing population in developed economies; middle-class growth in rapidly developing  economies (RDEs)
  • Downsizing consumption: trading down

Overall, BCG highlights two ‘cluster trends’ that are pivotal to many industries:

  • Asian ascent: Underlining the rising power of RDEs, growing consumer affluence and the power of companies within these economies
  • E-migration: Reflecting the fast migration of commerce from physical to online channels. This is obviously a biggy in terms of the extent to which it is quite rapidly reshaping industries, not least publishing.

The full BCG Focus report is called Megatrends: Tailwinds for Growth in a Low-Growth Environment. More details on how to get hold of a copy here.

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Travel trends in 2010

January 5th, 2010 Suzie Posted in Business, Consumer, Technology, Tourism, Travel, Uncategorized No Comments »

I spend a fair proportion of my time exploring travel and tourism trends, looking at different regions and aspects of this international industry.

One thing is for sure, travel and tourism is a mega trend – an aspirational leisure and business requirement for an increasing proportion of people worldwide. The growth in middle-classes in the big major economies like China and India is a driving force in particular. Whilst the recession has undoubtedly stemmed demand globally, predictions by the likes of UNWTO and WTTC show it has massive long-term growth potential.

After a very difficult year in 2009, the travel and tourism market is in much need of capitalising on key trends to drive both volume and value growth. On my info journey, I stumbled on this set of predictions by the Intercontinental Hotels Group (IHG), compiled by their European consumer insights director.

If travel and tourism is you’re field – it’s worth reading the full article, which has some thought-provoking insights.

Here’s a snapshot:

  • Travel loyalty: A big trend in 2009 as travellers return to tried and tested locations/establishments bolstered by branding. Desire for value over price has made loyalty schemes more popular, just as we have seen in retailing with coupons. Set to continue in 2010 as consumer confidence remains fragile.
  • Always on: Technology is becoming a bigger part of the experience for travellers, before they go when researching, on-the-go and when staying in hotels. 2010 will see more use of technology and social media to keep travellers informed and raise the bar on experience. As technology becomes more ingrained in our lives, I anticipate the proportion of ‘flashpackers’ (travellers with gadgets) will continue its ascent.
  • Luxury snacking: I touched on the trend of consumers rewarding themselves with smaller treats in the latest edition of Juicy Mag (see consumer section). In travel, it manifests as the ‘quick fix indulgence’ such as weekend breaks or seeking more luxury elements as part of a package.
  • Bleisure travel: Combining business and leisure trips started taking off in 2007/8. Again a focus here on gaining value from combined trips.
  • Staycations: Growth in domestic tourism set to continue in 2010, especially for the leisure and family market and the budget-conscious.
  • Pop-ups and third spaces: Following in the footsteps of retailers and consumer brands, travel brands are expected to move into experiential territory. The article predicts pop-ups at music festivals, sporting and outdoor events. On the flipside, there is a suggestion that hotels could open up to become ‘third spaces’ a la Starbucks. IHT plans to position their hotels as location to gather and network during British Tourism Week in March this year.
  • Creating more choice: Pointing to the need for increased choice at breakfast, there is an underlying trend here to provide better choice, customised to individual needs. IHG is set to introduce low glycaemic index menus for business travellers who need to maximise productivity.
  • The next hotspots: For business and leisure travellers, IHG predicts growth potential in the Eastern Mediterreanean, Commonwealth of Independent States, Turkey and for unusual parts of the Middle East.
  • Female business travellers: Touching on customisation is the need to cater better for female business travellers throughout the travel experience.
  • Productivity: In the business travel market, emphasis is on making the most of business meetings, since they are happening less frequently. Check out IHG’s Sleep Advantage product, set to roll out in Europe across 2010.

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    Middle of the night schools

    October 28th, 2009 Suzie Posted in Consumer, Education, recession No Comments »

    Lately I’ve been digging into what the medium-long term implications of the recession might be. I was browsing the NYTimes this morning and this article on night classes caught my eye.

    It reveals that record numbers are attending night schools at community colleges across the US, as consumers of all ages seek to improve their standard of living, achieve aspirations and lead a better life.

    But these aren’t just ordinary nightclasses. They take place literally in the early hours of the morning or during night-time (midnight to 2-3 am) – such is the demand for retraining and gaining extra qualifications. Attendance numbers are booming for this kind of study.

    On an individual level, it requires an extraordinary amount of willpower and drive to take this on. Beneath the surface though, I think this symbolises how the recession has had a deeper, more profound impact on people’s lives.

    To go back and do a degree or retrain to be a nurse in your 50′s is pretty amazing when you are managing it with a job and family life. In addition to a better lifestyle further down the line, it’s about having greater control over one’s life, fulfilling dreams and feeling good about yourself.

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    From Student to Graduate – Coping Mechanisms in a Recession

    August 3rd, 2009 Suzie Posted in Consumer, Economy, Financial services, Ideas, Social media, Travel No Comments »

    Summer is typically a time when new graduates are relishing that the exams are over and looking to the future to embark on their career. I remember this well, but lucky for me back in 1997, the economy was sound and the dot.com era was bringing in a new age of entrepreneurship. I remember being really excited and couldn’t wait to get on the treadmill.

    Today, the situation could not be more different. Students looking to enter the workforce face huge uncertainty. How can they get experience? How do they compete against so many for so few jobs? What jobs will be out there in the future? How and when will they pay off their student debt? When can they move out from the parents and gain independence? etc…

    These concerns are far from short-term. As reported in The Guardian, the Higher Education Careers Service Unit (Hecsu) highlights that the graduate job market could be depressed for up to four years. Whilst, there are still graduate jobs out there, the number is far diminished forcing new coping mechanisms.

    Here we pinpoint, how students are coping in the recession:

    1. Gap travel: Gap years are an attractive proposition to gain life experiences and work experience. Graduates are joining the older youth demographics, both with limited financial ties, and going abroad to wait out the recession.
    2. Extending studies: The Guardian reported in June that more UK grads are staying on to do post-graduate courses, gain important vocational skills and Masters.
    3. Support/advice: Graduates are in need of careers advice more than ever. As well as career services, they are leveraging online tools and social media to support job hunting efforts.
    4. Internships: Working as an intern or freelancer is a crucial way to build experience and the CV. But even interning is highly competitive in today’s climate. There is some respite from this as the government launches Building Young Britain, creating funding for internships. The Graduate Talent Pool website connects graduates with companies offering internships, some 2,000 in total.
    5. Gap work: Part-time work to pay the bills e.g. retailing, bar work. Unable to find their desirable job, graduates may well have to do 2/3 jobs to survive. Graduate-jobs.com reveals that direct selling has become popular, benefiting the likes of Avon.
    6. Family reliance: Undoubtedly, moving back or staying with the parents, will be high on the agenda. Although financially beneficial, loss of independence and freedom is not always conducive to a youthful lifestyle.
    7. Cash poor + time-rich = online: It goes without saying really, but this audience will be spending an abundance of time online to help kick start their career. There have been quite a few studies of late underlining how consumers at large are spending more time online in the recession for entertainment, information and communication purposes.

    For today’s graduates, it is challenging times. They are being forced to try new things and adapt their lifestyle to survive in more difficult times. The ramifications for brands are just as important. Youth-targeted brands need to provide a supporting arm to graduates to help them navigate these murky waters. Of course, this could be as much about creating something that embodies happiness or entertainment, as it is about providing some real utility to the job-seeking or financial management process.

    Perhaps one of the more serious questions is, what will be the medium-long-term impact of a generation that may avoid and may well abhor excessive consumption?  This is a much bigger subject that we can do justice here. An article in the New York Times in January, called Recession Can Change a Way of Life, looks at the deeper implication of the recession on consumer behaviour. Some food for thought.

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